I have been in a management position for greater than 20 years in the home infusion industry, and have been fortunate to have had the opportunity to participate in a number of leadership meetings and conferences during this span. I have to say that the “Components of Authentic Listening and Speaking” tools that you taught our “Leadership” team in August have contributed to a tremendous improvement in true interoffice and interdepartmental communication at our facility, and thus have enabled us to take our leadership skills to the next level. We have very much improved our customer service skills and also our communications skills as a result of your interaction.

– Paul

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